We want you to have a wonderful experience with our brand and always want to come back for more! But if you have any issues with our products, here are our solutions:

  1. If you’re unsure about your size or have any other questions, please write to us before making your purchase, and we’ll gladly address all your inquiries.
  2. At CRUDA, we strive to promote values that go beyond consumerism and the purely capitalist approach. We believe in quality, craftsmanship, and fostering long-lasting relationships with our customers. Therefore, our return policy reflects these principles. We don’t support return policies that encourage excessively consumeristic behavior. We value our customers’ choices and satisfaction, but we also believe in responsibility when making a purchase. Therefore, we don’t accept returns for mere changes of opinion or incorrect size choices.

However, we understand that exceptional situations may arise, and we are committed to providing excellent customer service. If a product has a manufacturing defect or arrives damaged, we will do everything possible to remedy the situation. In such cases, we offer a return for repair with a value of $100 USD only. We don’t provide refunds under any circumstances.

3. We want to ensure that your package arrives safely, so we ask you to carefully review and confirm the shipping details.

We work with FedEx, a reliable shipping company known for its efficiency. Although errors are rare, we recommend paying special attention to tracking your package. Once it leaves our offices, we cannot be held responsible for any issues that may arise during the delivery process.

Our intention is to build a relationship of trust and satisfaction with our customers. We strive to provide detailed descriptions and accurate photographs of our products so that you can make an informed decision before making a purchase. If you have any questions or concerns before placing your order, we’ll be delighted to assist you.

We appreciate your support for our sustainable brand, led by a Central American woman, and we hope you find satisfaction and joy in our products. We are here to ensure your satisfaction to the best of our ability, always in line with our values and principles.

Thank you for choosing a sustainable brand and being part of our community.